I have a question about a product
On every product page these is an Enquiry link. If you would like further information on any of our products, please contact us using the enquiry form and we will get back to you with more information. You can also call us during working hours on 0131 337 68359
Where are the prices?
As all own label prices vary depending on quantity, we prefer to send you a quotation. On every product page these is an Enquiry link. Please contact us this way and we will get back to you with a price based on your order quantity. You can also call us during working hours on 0131 337 68359
How do I set up the artwork?
There are two options open to you:
1. Purchase one off Artwork Set Up and we will be in touch to assist setting up your artwork and sending you a visual for approval.
2. If you would prefer to design and send your own artwork, that's fine by us. We will send you the relevant template so you can make the artwork the correct size. Then you email us a CMYK high res PDF file to output.
For new customers, a One-Off Artwork Set Up Fee of £25 applies which will be added to your first invoice. After this, your artwork will be kept on file and free to reuse for future orders.
What is the minimum order quantity?
It is usually 24 units per design but this varies depending on the product.
Where do you delivery to?
We currently only deliver Own Label orders to UK and Europe. However, if you have already organised a UK courier to ship items abroad for you, we are happy to liaise with them.
What do you charge for delivery?
All UK deliveries are sent via Royal Mail Tracked or DPD
UK Mainland Address: £7.50 + VAT
UK Highlands & Islands: £15 + VAT
Delivery charges for European orders vary depending on service type and destination. We can provide a price when we supply you with a quotation.
How do I make payment?
For new customers, payment must be made through a pro forma invoice.
Payment can then be completed through BACs, PayPal or with Debit or Credit Card. Unfortunately, we cannot currently take payment over the phone.
If you would like to set up a credit account, please get in touch to discuss.