Trading Terms
Minimum Order Quantity
Good news - there is no minimum order quantity! This wholesale website has been set up so you can place your order as quickly and efficiently as possible. Allowing you to order what you like, at a time that's convenient to you. All items have been grouped into either 4 or 6 packs, so select your products and proceed to checkout.
Delivery Charges
Currently we only ship to wholesale stockists in the UK. Delivery is charged at £4.99 per shipment. Free delivery for all orders over £150 (ex VAT). Orders will be sent using tracked Royal Mail or DPD, depending on order size. If you are based outside the UK and would really like to stock our products, get in touch and we will see what we can do!
Delivery Times
Normally we will aim to dispatch your order within five working days, however due to seasonal peaks this may not always be achievable. If we think your order cannot be delivered within seven days, we will contact you to discuss an estimated delivery date.
Pre-Ordering Stock
We welcome pre-orders for seasonal stock and this allows you to get ahead and reserve stock well in advance of when you'd like to take delivery. Let us know your preferred delivery date when placing the order and we can schedule in a date of your choosing. Please note, we cannot split orders - the entire order has to be delivered in one go. If you would prefer different delivery dates or locations for different stock, please place several small orders.
Easy Payment
We have made it easy to place your wholesale order online paying either by credit card or PayPal. After you have placed three orders with us, you can request a credit account. We will ask you to provide two trade references which we will contact for verification. Once approved, you will then be able to place your order and have 30 days to pay your bill.
Payment for larger organisations
We know the larger the company, the harder it can be to make direct payments. If you are a buyer from a company that requires a credit account from the start, please get in touch using the Contact Form here, and we will be happy to deal with you directly.
Best Before Dates
We make chocolate freshly every week in small batches and the Best Before date can vary from 6-12 months, dependant on ingredients. Products containing biscuits, nuts and soft fruit do have a shorter expiry date than other flavours. What we can guarantee is that we will never send you any stock with a Best Before date that is less than six months. There is one exception and that is our handmade truffles. These will have a Best Before date of three-four months from order date, as they taste much better when fresher.
Lost or Damaged Goods
Please check goods at time of delivery as any claims for damaged or non arrival of goods must be notified by email within one week. Damaged goods must be retained for inspection.
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